Refund & Cancellation Policy
How trials, billing, cancellations, and refunds work — so there are no surprises on your statement.
Last updated July 13, 2026
This policy covers paid Lodestar subscriptions. Payments and refunds are handled by Lemon Squeezyas our Merchant of Record, so a charge on your statement may appear under their name, and your purchase may also be subject to Lemon Squeezy's buyer terms shown at checkout.
1. Free trial
Every plan starts with a 14-day free trial, which is the main way to evaluate Lodestar. You won't be charged until the trial ends, and if you cancel before it's over, you won't be charged at all. We recommend using the trial to confirm the product fits your business before you pay.
2. Subscriptions
After the trial, plans are billed monthly and renew automatically until you cancel. An active subscription is what keeps your agent surfaces live — if it lapses, your public surfaces and MCP server stop being served, but your account and content are retained so you can reactivate.
3. Cancelling
You can cancel anytime from Dashboard → Billing. You can also open the customer portal there to manage provider billing details. When you cancel, your plan stays active until the end of the current paid period; after that it won't renew and your surfaces go offline. We don't lock you into long-term contracts.
4. Changing plans
You can request an upgrade or downgrade between Starter and Pro at any time. Card plan changes made in the dashboard take effect immediately; Lemon Squeezy applies the resulting prorated charge or credit to the next invoice. For PayPal subscriptions, use Manage billingto make the change in Lemon Squeezy's customer portal.
5. Refunds
Because the 14-day free trial lets you evaluate everything before paying, paid periods are generally not refundable once they have started, except where a refund is required by applicable law or where we approve a good-faith exception — for example, a billing error or a serious problem we couldn't resolve. When a refund is approved, it is issued through Lemon Squeezy to your original payment method and typically appears within 5–10 business days, depending on Lemon Squeezy and your bank or card provider.
6. What isn't refundable
Outside the exceptions above, we don't refund for things like:
- Unused days left in a billing period.
- Unused agent events, asks, or inquiries.
- Time your profile was unpublished or your surfaces were offline.
- Leads you missed or chose not to respond to.
- Lack of AI-agent discovery, indexing, ranking, citation, or recommendation.
- Lack of leads, conversions, revenue, or other business results.
Lodestar makes your business legible to agents but can't guarantee how agents or customers act — see the no-guarantee terms in our Terms of Service.
7. How to request a refund
Email support@eastbase.studiofrom the address on your account, include the charge date, and tell us briefly what happened. We'll get back to you and, where a refund is due, process it through Lemon Squeezy.
8. Questions
Anything unclear about billing? Reach us at support@eastbase.studio — this policy is part of our Terms of Service.